Returns & Exchanges
Our Returns Policy: We gladly accept US returns within 30 days of purchase.
We do not accept returns or exchanges on international orders and all international orders are considered final sale.
Please read our policy carefully to ensure your return meets these requirements. Returns that do not comply with our policy will be refused and sent back to you.
Final Sale Items: Items on sale are final sale and cannot be returned or exchanged.
Damaged or Worn Items: Items received that are damaged, soiled, or show signs of washing or wear will be refused and sent back to you. Returns cannot be processed after 30 days.
Prepaid Returns:
- Click here to generate a prepaid return label.
- You will receive your shipping label and confirmation via email. Please use the original packaging.
Returns Processing: Returns are typically processed within 5 business days, and you will be notified when your refund has been issued. Refunds may take up to five business days to reflect in your account due to varying processing times by payment providers.
Questions? We’re happy to help. Contact us at returns@shopmotette.com