Returns & Exchanges
Our Returns Policy: We gladly accept US returns within 30 days of purchase.
We do not accept returns or exchanges on international orders and all international orders are considered final sale.
Please read our policy carefully to ensure your return meets these requirements. Returns that do not comply with our policy will be refused and sent back to you.
Final Sale Items: Items on sale are final sale and cannot be returned or exchanged.
Damaged or Worn Items: Items received that are damaged, soiled, or show signs of washing or wear will be refused and sent back to you. Returns cannot be processed after 30 days.
Shipping Fees: Shipping fees are nonrefundable and Return Shipping Fees will be deducted from your refund.
Prepaid Returns:
- Verify your return is within the 30-day return window. Return shipping fees are $7.00. These fees will be deducted from your refund. Exchanges are eligible for free return shipping.
- Simply request a return here or email us at returns@shopmotette.com
- You will receive your shipping label and confirmation via email. Please use the original packaging when possible to reduce waste.
Returns Processing: Returns are typically processed within 5 business days, and you will be notified when your refund or store credit has been issued. Refunds may take up to five business days to reflect in your account due to varying processing times by payment providers.
Questions? We’re happy to help. Contact us at returns@shopmotette.com